Privacy policy

Effective Date: July 23, 2025

Legal Name: HOMEGROWN ENTERPRISES

Trading As: Homegrown Stores

ABN: 30 358 009 057

Website: https://homegrown-stores.com.au

Email: info@homegrown-stores.com.au

Phone: +61406045181

1. Introduction

Homegrown Stores are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, you consent to the practices described in this policy.

2. Information We Collect

We collect the following types of personal information when you use our website or make a purchase:

  • Contact details: name, email, phone number, address
  • Order details: products ordered, billing and shipping details
  • Payment details: credit/debit card information (processed securely through third-party providers)
  • Account information: username, password (if you create an account)
  • Device data: IP address, browser type, device identifiers, pages visited
  • Marketing preferences and feedback

3. How We Collect Your Information

We collect your personal information through:

  • Website forms (checkout, contact us, subscription)
  • Cookies and tracking technologies
  • Account creation or order placement
  • Email, phone, or live chat communication
  • Third-party integrations (Shopify, PayPal, Google, etc.)

4. Why We Collect and Use Your Information

We collect and use your personal information to:

  • Process and fulfill orders
  • Respond to inquiries and provide customer support
  • Manage returns, refunds, and warranty claims
  • Send order updates, promotions, and newsletters
  • Improve website functionality and user experience
  • Prevent fraud and maintain secure transactions
  • Comply with legal obligations

5. Disclosure of Personal Information

We may disclose your personal information to:

  • Third-party service providers (e.g., payment gateways, logistics, email services)
  • Regulatory or legal authorities, if required by law
  • Marketing platforms (e.g., Google Ads, Meta Ads) — only with your consent
  • Affiliates or contractors, strictly for order processing or website operations

We do not sell or rent your personal data to third parties.

6. Data Security

We take all reasonable steps to secure your personal information, including:

  • SSL encryption for data transmission
  • PCI DSS-compliant payment gateways
  • Access controls and authentication protocols
  • Regular platform and plugin updates
  • Shopify's built-in security compliance

However, no method of data transmission or storage is 100% secure. You use our website at your own risk.

7. Your Rights Under Australian Law

You have the right to:

  • Access the personal data we hold about you
  • Correct or update inaccurate or incomplete information
  • Withdraw consent for marketing communications

Request deletion of your account or data (subject to legal retention obligations)

To exercise these rights, contact us at info@homegrown-stores.com.au

8. Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking cookies may not completely prevent how we share information with third parties such as our advertising partners.

Our website also recognizes the Global Privacy Control (GPC) signal, which enables you to opt-out of certain uses or disclosures of your information. If you notify us of your preference through GPC, we will treat such signal as a valid request to opt out of sharing / targeted advertising for the associated browser or device, and, if we are able to associate the device sending the signal to a Shopify account, we will apply the opt out request to the account as well. To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/. Other than the Global Privacy Control, we do not recognize other “Do Not Track” signals that may be sent from your web browser or device.

9. Marketing & Communications

By subscribing to our newsletter or completing a transaction, you consent to receive:

  • Promotional offers
  • Order-related updates
  • Product recommendations

You may opt-out anytime by clicking “Unsubscribe” in any email or by contacting us.

10. Cross-Border Data Transfers

Some of our service providers are located overseas (e.g., Shopify, Google, Meta). When data is transferred outside Australia, we ensure it is protected under similar privacy standards.

11. Children’s Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware of such data, we will delete it immediately.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We recommend you review their privacy policies separately.

13. Changes to This Policy

We may update this Privacy Policy from time to time. All changes will be posted on this page with the updated Effective Date. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions, complaints, or requests regarding your personal information or this Privacy Policy, please contact:

Legal Name: HOMEGROWN ENTERPRISES

Trading As: Homegrown Stores

ABN: 30 358 009 057

ASIC Registration: Active (31 July 2024)

Business Address: 6/10 Charlotte Street, Parap NT 0820, Northern Territory, Australia

Phone Number: +61406045181

Email: info@homegrown-stores.com.au

Business Hours: 9AM - 6PM (Mon-Sat), (GMT+10:00) Australian Eastern Standard Time (Melbourne)

Legal Notice:

"HOMEGROWN ENTERPRISES" (ABN 30 358 009 057) is our registered business name with the Australian Securities & Investments Commission under the Business Names Registration Act 2011. We trade under the name "Homegrown Stores" for retail operations. All legal contracts and formal documents reference our registered business name.

Customers can contact us by visiting our Contact Us page. Our Dedicated support team will reply to any queries within 24 hours.

If you're unsatisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC):
Website: https://www.oaic.gov.au

Homegrown Stores – Committed to Privacy, Built on Trust.