Warranty Policy

Effective Date: July 23, 2025

Legal Name: HOMEGROWN ENTERPRISES

Trading As: Homegrown Stores

ABN: 30 358 009 057

ASIC Registration: Active (31 July 2024)

Business Address: 6/10 Charlotte Street, Parap NT 0820, Northern Territory, Australia

Phone Number: +61406045181

Email: info@homegrown-stores.com.au

Business Hours: 9AM - 6PM (Mon-Sat), (GMT+10:00) Australian Eastern Standard Time (Melbourne)

Legal Notice:

"HOMEGROWN ENTERPRISES" (ABN 30 358 009 057) is our registered business name with the Australian Securities & Investments Commission under the Business Names Registration Act 2011. We trade under the name "Homegrown Stores" for retail operations. All legal contracts and formal documents reference our registered business name.

1. Overview

At Homegrown Stores, we are committed to offering high-quality products from trusted suppliers and manufacturers. While not all items sold on our website are covered under warranty, selected products come with a manufacturer's warranty or limited store warranty as detailed in the product description.

This policy outlines the terms and conditions regarding warranties for eligible products.

2. Warranty Coverage

Products Covered by Warranty

Only items that explicitly state a warranty in the product listing or packaging are eligible. This may include:

Electronics
Appliances
Outdoor equipment
Other high-value or sensitive items

The warranty coverage for each eligible product may vary based on the manufacturer or type of product (e.g., 6 months, 12 months, or 24 months). Specific warranty durations and inclusions will be outlined on the product page or in the packaging/manual.

Products Not Covered by Warranty

Unless otherwise stated, the following items are not covered under warranty:

Apparel & footwear
Home décor or bedding
Personal care items
Toys & games
Consumables or perishables
Clearance or "Final Sale" items

3. Warranty Terms and Conditions

Warranty is valid only if:

The product was purchased directly from Homegrown Stores
You retain your proof of purchase (order receipt)
The product has not been misused, modified, or damaged due to improper use

Warranty covers manufacturer defects only, such as:

Electrical faults
Non-functioning parts
Structural issues

It does not cover:

Wear and tear from regular use
Accidental or intentional damage
Damage due to misuse, neglect, or unauthorized repairs
Cosmetic damage that does not affect functionality

4. How to Claim a Warranty

To make a warranty claim, please contact us at:

Email: info@homegrown-stores.com.au
Include the following details:

Order number
Product name
Clear description of the issue
Photos or videos showing the defect
Proof of purchase (invoice or receipt)

Once your claim is reviewed, we will:

Confirm if the item is covered under warranty
Provide return or inspection instructions (if needed)
Offer a solution: repair, replacement, or refund, depending on availability and policy

5. Return Shipping for Warranty Claims

For approved warranty claims, return shipping costs are covered by Homegrown Stores or the product’s manufacturer
For rejected claims, you may be responsible for inspection or return costs

6. Your Rights Under Australian Consumer Law

This Warranty Policy does not limit or exclude your rights under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

To learn more, visit: www.accc.gov.au

7. Contact Information

For any questions or to initiate a warranty claim, please reach out: